I&G Construction Services LLC

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client”) and I&G Construction Services LLC (“Company,” “we,” “us,” or “our”). By engaging our services, signing any estimate or contract, or making any payment to us, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you should not engage our services.

2. Scope of Services

I&G Construction Services LLC provides residential and commercial construction services including, but not limited to, deck building, siding installation, framing, and general contracting in the Tri-Cities, Tennessee area. Services are performed only as described in a written, signed estimate or contract.

Any work outside the original scope requires a written change order signed by both parties before additional work begins. We reserve the right to decline any project or service request at our sole discretion.

3. Estimates & Contracts

All estimates are valid for thirty (30) days from the date issued. Estimates are not a guarantee of final cost; final pricing may be subject to change if site conditions differ materially from those represented at the time of estimate.

A project is not scheduled or committed until a signed contract and required deposit have been received by the Company. Verbal agreements do not constitute a binding contract.

4. Payment Terms

4a. Deposit Requirement

A non-refundable deposit is required prior to scheduling any project. The deposit amount will be specified in your contract, typically ranging from 25% to 50% of the total project cost, depending on project size and material costs.

4b. Progress Payments

For larger projects, progress payments may be required at milestones outlined in your contract. Work will pause if scheduled payments are not received on time. The Company is not liable for project delays caused by late payment.

4c. Final Payment

Final payment is due upon substantial completion of the project, prior to final walkthrough or the removal of Company equipment and personnel from the site. “Substantial completion” means the work is functionally usable for its intended purpose, even if minor punch-list items remain.

4d. Late Payments

Invoices not paid within ten (10) days of the due date are subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. Client agrees to pay all collection costs, including reasonable attorney’s fees, if payment is not received and collection action is required.

4e. Returned Payments

Returned checks or failed electronic payments will incur a $50 returned payment fee. Repeated payment failures may result in project suspension and require cash or certified funds for all future payments.

4f. Accepted Payment Methods

We accept cash, check, ACH transfer, and major credit cards. Credit card payments may be subject to a processing fee of up to 3.5%, which will be disclosed at time of payment.

5. Client Responsibilities

The Client agrees to:

• Provide accurate information about site conditions, property boundaries, and any known hazards prior to project commencement.
• Ensure clear and safe access to the work site during scheduled work hours.
• Obtain any necessary HOA approvals, easements, or neighbor notifications before work begins.
• Notify the Company of any underground utilities, buried lines, septic systems, irrigation, or other obstructions not visible at the surface.
• Secure or remove personal property, plants, or items near the work area that may be damaged during construction.
• Be available or designate a responsible adult to make decisions on-site when needed.

The Company is not liable for damage or delays resulting from the Client’s failure to meet these responsibilities.

6. Changes and Change Orders

Any changes to the scope, materials, or timeline must be agreed upon in writing via a signed change order before work proceeds. Change orders may result in additional costs and/or timeline adjustments. The Company reserves the right to adjust project pricing in response to material cost increases beyond its control (e.g., supply chain disruption, tariff changes).

7. Cancellation Policy

If the Client cancels a project after signing a contract:

• All deposits paid are non-refundable.
• The Client is responsible for the cost of any materials already ordered or delivered.
• If work has commenced, the Client owes payment for all work performed to date plus any restocking or cancellation fees incurred by the Company.

The Company reserves the right to cancel a project if site conditions are found to be unsafe, misrepresented, or materially different from what was represented at the time of estimate, in which case any deposit may be refunded at the Company’s discretion after deducting costs incurred.

8. Permits and Compliance

Responsibility for obtaining required building permits will be outlined in the project contract. When the Company obtains permits on behalf of the Client, permit fees will be passed through at cost. Permit timelines are outside the Company’s control and may affect scheduling.

The Client represents that their property is in compliance with applicable zoning, HOA, and local ordinances. The Company is not responsible for work that is later found to be non-compliant due to Client-provided incorrect information.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Tennessee. Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Sullivan County or Washington County, Tennessee before any court action is pursued.

The prevailing party in any dispute shall be entitled to recover reasonable attorney’s fees and costs.

10. Entire Agreement

These Terms, together with any signed project contract and change orders, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements. No modification is binding unless in writing and signed by both parties.